It is important that hotel management is considered as a model of quality that is directed towards clients as well as the quality of the service provided.
When it comes to hotel management, we must say that quality is the measure by which the company meets the needs and expectations of the tourist clients, although expectations are an individual issue of each person, basically dealing with the material aspects and functions that the service possesses.
That is why the hotel management is a challenge for any hotel company regarding developing management that ensures that these services are perceived by all customers according to those who can satisfy them.
The objective of any hotel management is undoubted to be able to meet the requirements of the majority of tourist clients, so they need a model to be able to carry out the persecution of this fundamental objective.
The operational elements of the models on which hotel management is based are, for example, the complete analysis of the demand for services by the client, the classification of all the products that are in the inventory, the complete analysis of suppliers, transport management, and storage management. Logically, the starting point to follow this model of hotel management is in the client, although we must also bear in mind that the strategic planning of the same, provides the direction in which the fulfillment of this mission will be carried out.
In this operational model are represented the main internal customers who will carry out an interaction with the supplies that the hotel must have: food, beverages, complementary elements, etc. One of the fundamental elements in hotel management is the demand analysis regarding supplies.
The main objective pursued by this element is the determination of the necessary quantities of each item in the hotel to provide the customer with an efficient service. The development of this element is carried out in three stages: the analysis of the clients, the classification of the products that are in the points of sale and the projection of the demand.
For the analysis of the demand it is important to know all kinds of information related to the clients, how they can be, the characteristics that the clients of the main issuing countries have, the number of clients that are planned, the projected occupation levels and most important of all, the general expectation of the clients.
In order to achieve a characterization of the main markets, information such as the predominant one, socio-economic status, collective satisfaction index, preferences in terms of drinks and meals, the type of tourism that is available according to the area where the hotel is located, the pension plans that are granted in the hotel and the seasonality of the demand.
For its part, in the investigation on the determination of the indexes corresponding to the seasonality with respect to those tourists, not only has relevance for the elaboration of forecasts, but also, it is very important to be able to develop in a much more objective way and efficient, a logistics that responds to the demand of tastes and preferences of the clients in general as well as, managing the inventory of the hotel according to the degree of activity and occupation of the hotel management with a positive effect on the costs.…