Hotel Management

Excellent Customer Service Can Give your Restaurant Business a Competitive Edge

customer service questions

For entrepreneurs in the food and beverage industry, giving your customers an excellent service is integral to your success. That is why you are doing hard to give your customers the best service they deserve. You really want to feel very welcome as soon as they step on your premises. You treat them with utmost respect and hospitality together with a very hearty and sumptuous meal. All of your restaurant’s excellent qualities will make your customers coming back for more.

customer service experience

And what can you get from being polite and hospitable to your customers? More revenues and stronger customer loyalty.

And what repercussions can you face if you have unsatisfied customers? Customers don’t patronize a business that has a very poor quality and disrespectful customer service.

That is why you really need to do all the best you can to give your customers a quality service they deserve. And how can you do it? Consider the following tips.

  1. First Impression Lasts

The overall quality of your restaurant doesn’t only depend on the quality of your food, but rather the experience they get from their first steps on your door until they exit your restaurant. A good dining experience should include all the needs of your customers.

  1. Be Quick, Don’t Let Them Wait for Too Long

Even if you have the most delicious food all over town, but serves it too long, then all of your efforts become useless as your customers got pissed off with the long waiting time, especially that they are hungry.

Don’t forget that it is very important to win back a customer that is already unsatisfied. Don’t disappoint them as much as possible. If it takes too long to cook food, then add chefs or cooking equipment. However, if inevitable times happen, try to let them know in advance that it would take a while for their meal to arrive in the politest way as possible.

  1. Handle Problems With Ease and Cconfidence

You can’t satisfy everyone, admit that. Even if you have already invested all the time and effort to improve your service, there will be someone that will complain about something. However, remember that customers are always right. So, what you can do is to address their complaints politely and confidently. If its your fault, apologize. If they are wrong, still apologize but prove them wrong again in a polite way.

  1. Include Technology on Your Services

Including technology can greatly improve your customer satisfaction. Here are some technologies which you can integrate on your restaurant.customer relations

  • Ordering Online

Give your customers an ability to order from their website in advance. This way, they can already reserve what they want so they only have to wait a few minutes or even have their food served as soon as they are seated.

  • Provide a Touch Screen Device on the Table

A touch screen device such as a phone or a tablet can be very helpful. It can be a great tool in getting their orders, at the same time provide entertainment while they are waiting for their orders.


  • Give Free Wi-Fi Access

Almost all restaurants offer Wi-Fi access now. Giving your customers a free wi-fi connection will keep them entertained while waiting for their orders to arrive. A good customer service also means increased revenues. That is why it is very important to capitalize into a good service your customer deserves.…

Tips on How to Manage Hotel’s Reputation Online

hotel customer care

Nowadays, people usually rely online. And as a matter of fact social media, social networking, and online articles gives assistance to a more convenient life. In this society where opinions easily influences people it is necessary to conserve a good reputation in order to attain a successful business. So, how can we manage Hotel’s reputation online? Here are some effective tips on how:

Client’s Reviews is What Matters the Most

Listening, responding, and considering their concerns helps you build a good reputation.

People who have experienced your services are the ones who usually provides reviews and concerns online. It is essential for your employees to be well-equipped with good manners, good services and must be hospitable. These attitudes will definitely help your employees on handling negative approach and feedback, and it will impart a good image for your hotel.

Responding to clients reviews and concerns will help you boost your ratings that will absolutely attract other clients to arrange bookings to your hotel. And leave a good reputation.

Social Networking Connection

In these web-focused and high-tech society, people, most of the time pay attention to social networking trends. Whether it’s a celebrity posts, articles of well-known websites or a blog, it all matters for them and affects their preferences and beliefs in so many ways.

In fitting for good reputation, you need social networking in union with well-known people such as celebrities and bloggers. These popular and desired people were remarkably influential. To tell the truth, popularity and entertainment is often advantageous. It will surely make a good impression and attract attention from clients.

With working with these people, you will obtain attention from clients and will totally give a good image for your hotel.hotel online reputation


Assurance of developing your services is part of building good reputation, you must indulge with the possible, useful, and beneficial enhancements for your hotel. By the help of your clients reviews and ratings, you now have what it takes on developing certain facilities and services for your hotel. With the growth of these concerns, you can manage a good reputation for your hotel.

Developments are functional for gaining image. By all means, showcasing these achievements online, by posting it in your hotel website/s is significant to lure a crowd of clients. Post pictures of your new facilities, hotel amenities, and services offered. Think of advertising such as promos and packages. Surely these methods will help you benefit more.

These tips will undoubtedly meet your clients satisfaction, will help you achieve success in your business and will help you conserve a good reputation online.


Reason You Should Utilize a Car Service for Your Next Vacation

car rental for vacation

Are you planning to go on vacation soon? Have you got detailed plans written down, or do you just want to get there and then figure out how to get around?

Hiring a car service for a vacation seems like too much of a luxury for most people. But what they don’t consider is the amount of time they can save by doing so, which can greatly affect their enjoyment.

Below are 5 compelling reasons why you should hire a car service on your next vacation.

Vacation at Your Own Pace

Tour buses leave at a set time, usually early in the morning, and have to go around all the routes before coming back to the drop off point.

But let’s face it. Not all of us are morning people. Not all of us like to listen to a person drone on about whatever while we sit cramped together with strangers.

With your own car service, you can be picked up right at your hotel’s doorstep (or wherever you want to be picked up) and dropped off at the same place. You can tell the driver to skip places you’re not interested in. He might even suggest a replacement that not many tourists get a chance to go to!

If you suddenly feel sick or get into an accident, you’ll be delivered straight to a hospital as well.

More People? No Problem!

If you’re traveling with family or a group of friends, one of the most difficult thing is transportation. You have to go in two cabs, which costs a lot. Sometimes there’s not enough room for all of you in the bus, so either split up and take 2 trips, or wait for one that’s empty. This wastes time.

If you hire a car service, you can specify the size of the vehicle to fit everyone in the party.Car rental services

No Time Wasted Figuring Out Routes

This is one of the reasons people miss trains or buses – they can’t figure out which ones to get on! Instead of stressing over what line number subway to ride or which bus stop to get off of, simply sit back and trust your hired vehicle’s expert chauffeur to bring you to your destination safely and quickly.

Discover Places That Locals Love

Since your chauffeur would also be a local, he can introduce you to hot spots unknown to tourists. You can sample the real cuisine they eat everyday. You can score great bargains at markets or shopping centers that don’t have “tourist price” by default. Chauffeurs of hired services are trained to give professional guidance and the best customer service.

Make a New Friend!

The drivers do want to genuinely welcome you to their country. If you’re nice to yours, you may even make him a friend for life, and so you’ll always have someone you know in that country whenever you come back!


What Are The Indicators For?

performance indicatorAll hotel indicators are nothing more or nothing less than hotel statistics. They differ in that they deal with different areas: occupation, economic results, quality of service and customer information. At the same time, all the indicators of the same group or scope are different in turn in that they measure different things, but they always have something in common, they are statistical values. And from this, five general functions are derived, which must then be viewed in detail for each indicator.

Measure And Objectively Evaluate The Reality Of The Hotel

restaurant key performance indicators Most hotel managers have their perception of the operation of the hotel, but these types of impressions are usually general and may be conditioned by the mood of the person. Therefore, the first function is to quantify those impressions with numbers.

These numerical values are vital for:

  • Evaluate the hotel and detect problems
  • See new business opportunities
  • Respond in a concrete way to all types of questions: Is the level of occupation of our apart hotel low? Do we earn a lot of money with the hotel? Are my clients satisfied? Do the OTAs obtain more benefits than the hotel itself? Reservations?

Objectives Of Hotel Management

It is important that hotel management is considered as a model of quality that is directed towards clients as well as the quality of the service provided.

When it comes to hotel management, we must say that quality is the measure by which the company meets the needs and expectations of the tourist clients, although expectations are an individual issue of each person, basically dealing with the material aspects and functions that the service possesses.

That is why the hotel management is a challenge for any hotel company regarding developing management that ensures that these services are perceived by all customers according to those who can satisfy them.

The objective of any hotel management is undoubted to be able to meet the requirements of the majority of tourist clients, so they need a model to be able to carry out the persecution of this fundamental objective.

hotel management opportunities
hotel and restaurant management software
best hotel management programs
hotel and tourism management
hotel booking manager
hotel management issues
how to manage a hotel for dummies

The operational elements of the models on which hotel management is based are, for example, the complete analysis of the demand for services by the client, the classification of all the products that are in the inventory, the complete analysis of suppliers, transport management, and storage management. Logically, the starting point to follow this model of hotel management is in the client, although we must also bear in mind that the strategic planning of the same, provides the direction in which the fulfillment of this mission will be carried out.

hotel management plan

In this operational model are represented the main internal customers who will carry out an interaction with the supplies that the hotel must have: food, beverages, complementary elements, etc. One of the fundamental elements in hotel management is the demand analysis regarding supplies.

The main objective pursued by this element is the determination of the necessary quantities of each item in the hotel to provide the customer with an efficient service. The development of this element is carried out in three stages: the analysis of the clients, the classification of the products that are in the points of sale and the projection of the demand.

For the analysis of the demand it is important to know all kinds of information related to the clients, how they can be, the characteristics that the clients of the main issuing countries have, the number of clients that are planned, the projected occupation levels and most important of all, the general expectation of the clients.

In order to achieve a characterization of the main markets, information such as the predominant one, socio-economic status, collective satisfaction index, preferences in terms of drinks and meals, the type of tourism that is available according to the area where the hotel is located, the pension plans that are granted in the hotel and the seasonality of the demand.

For its part, in the investigation on the determination of the indexes corresponding to the seasonality with respect to those tourists, not only has relevance for the elaboration of forecasts, but also, it is very important to be able to develop in a much more objective way and efficient, a logistics that responds to the demand of tastes and preferences of the clients in general as well as, managing the inventory of the hotel according to the degree of activity and occupation of the hotel management with a positive effect on the costs.…